FraudAltert.psd (1080 x 720 px) (1080 x 720 px) (1080 x 720 px) - Plan Changes

Make sure you’re ready for the new plan year!
Review these four key changes to Peoples Health plans.

1. Referral Requirements

Most Peoples Health members need a referral from their primary care provider before seeing a specialist. This change helps coordinate care effectively, so members get the right care, at the right time, from the right provider.

Key points to remember

  • Some specialist visits do not require a referral, including visits to a chiropractor, oncologist and obstetrician/gynecologist
  • Referrals are valid for either six months or the number of visits entered, whichever comes first
  • Referrals are not required for Peoples Health PPOs
     

2. Over-the-Counter (OTC) Items Benefit

Qualification requirements for food and utilities

CMS is ending the Value-Based Insurance Design (VBID) program, which allowed Medicare Advantage plans to offer supplemental benefits, including the healthy food and utilities benefit, to members with enhanced needs, such as those in a dual-eligible special needs plan (D-SNP).

With VBID ending, Peoples Health and UnitedHealthcare will offer the healthy food and utilities benefit for its D-SNP members through a different program, Special Supplemental Benefits for the Chronically Ill (SSBCI), which is designed to support people with chronic health conditions. Here’s what that means for Peoples Health D-SNP members:

  • All members receive a monthly allowance for OTC health and wellness items
  • Members who qualify through verification of an eligible chronic condition can also spend the allowance on healthy food and utilities

New wellness support options

D-SNP members have new options for spending their benefit credit:

  • Fitness items: dumbbells, exercise mats and fitness wearables
  • The Helper Bees services: caregiver relief, weight management counseling, and help with in-home activities, like meal prep and light housekeeping

These options are available to all Peoples Health D-SNP members, not just those who have an eligible chronic condition.

3. Routine Dental Benefit

Most Peoples Health plans have a 50% coinsurance for comprehensive dental services, including fillings, crowns and root canals. What’s not changing

  • These plans continue to cover comprehensive dental services at $0:
    • Peoples Health Dual Complete LA-S5 (HMO-POS D-SNP)
    • Peoples Health Secure Complete (HMO-POS D-SNP)
  • Four plans offer comprehensive coverage through a Platinum Dental Rider

4. Routine Transportation Benefit

The routine transportation benefit (offered through Peoples Health D-SNPs) is using the UnitedHealthcare SafeRide model. For 2026, members can enjoy:

  • More destinations: rides to grocery stores, plus network gyms, pharmacies and health care facilities
  • More vehicle options: vans that accommodate regular and extra-large wheelchairs
  • More convenience: a benefit-specific phone number for asking questions and scheduling trips

Note: Peoples Health members cannot schedule trips through the member portal.

Support Lines

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UnitedHealthcare
Producer Help Desk

888-381-8581

GA Support Line
504-681-8986

Hours of Operation:

M-F 8am- 5pm

Fax Number:
1-888-950-1170

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