Who can I speak to about any commission questions?

Please refer to your upline regarding any commission questions you may have.

Where can I order enrollment guides and
overview guides?

Enrollment guides can be ordered online through uhcjarvis.com>Sales & Marketing Tools>Sales Materials Portal.

Overview guides can be ordered online through uhcjarvis.com>Sales & Marketing Tools>UnitedHealthcare Toolkit. Once there, you will need to put Peoples in the search at the top and then click on Peoples Health Guides.

Where can I find a list of my members?

At this time, it is up to the agent to keep their book of business.  Your commission statement is another option.  We hope to have a platform to allow agents to track their members in the future.

What LA Medicaid levels qualify a beneficiary for your D-SNP plan?

For Secure Health, a beneficiary must have one of the following LA Medicaid levels: QI, QDWI, SLMB, SLMB+, QMB, QMB+, or Full Medicaid (FBDE).

For Secure Complete, a beneficiary must have one of the following LA Medicaid levels: SLMB+, QMB, QMB+, or Full Medicaid (FBDE).

For Dual Complete LA-S5, a beneficiary must have one of the following LA Medicaid levels: FBDE, QMB+ or SLMB+.

Depending on the Medicaid level, a beneficiary may have a copay for some services but you should always quote the range given.

How can I get another ID card mailed to my member?

For all member related issues, please have the member call customer service.

Call toll-free at 1-877-369-1907
TTY: 711

October through March:
seven days a week, 8 a.m. to 8 p.m.

April through September:
Monday through Friday, 8 a.m. to 8 p.m.

Can I get a PDF of the plan documents?

All PDFs of plan documents can be found on the Peoples Health website. Please visit the plan documents and forms page.